IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT, OUR RETURNS POLICY ALLOWS YOU TO RETURN ANY ITEMS (EXCLUDING SALE ITEMS) TO OLIVIA BALLARD WITHIN 14 DAYS FROM BEING DISPATCHED.

PLEASE EMAIL 

[email protected] 

FOR RETURN PAPERWORK. THE SHIPPING COST AND DUTIES WILL NEED TO BE PAID FOR BY YOU.

PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WILL NEED TO OBTAIN A PROOF OF POSTING IN THE FORM OF A TRACKING NUMBER, AS OLIVIA BALLARD IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED.

PLEASE SEND TO:

OLIVIA BALLARD
PANNIERSTRASSE 5
12047, BERLIN
GERMANY

REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT.

SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED. DISCOUNTS USING CODES DO NOT COUNT AS A SALE ITEM

EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT

[email protected]

SUMMER SALE! USE THE DISCOUNT CODE SUMM$RSAL$ AT CHECK-OUT FOR 20% OFF ENTIRE ORDER.

OUR FW23 COLLECTION IS MADE TO ORDER USING A PRE-ORDER SYSTEM
ORDERS WILL BE COLLECTED UNTIL 18TH OF JULY AND ARE GOING TO BE SHIPPED OUT END OF AUGUST.
THE EXACT DISPATCH DATE WILL BE ANNOUNCED VIA E-MAIL ONCE THE ORDER PERIOD HAS ENDED.

WHY?
WHILE WE ARE GROWING AS A SLOW FASHION BRAND, WE WANT TO STAY AS SUSTAINABLE AS POSSIBLE AND MINIMIZE THE WASTE OF NATURAL RESOURCES CAUSED BY PRODUCTION. THEREFORE, WE ARE IMPLEMENTING OUR NEW PRE-ORDER SYSTEM, THAT IS ALLOWING US TO BETTER PLAN AND CREATE CONSCIOUSLY.

HOW?
THE F/W COLLECTION IS AVAILABLE TO ORDER ONLINE UNTIL THE ORDERING PERIOD ENDS ON 18TH OF JULY.
THE FIRST ROUND OF ORDERED PIECES WILL GO INTO PRODUCTION AND ARE GOING TO BE SHIPPED OUT END OF AUGUST.

DELIVERY DATE?
WE WILL SEND OUT AN EXACT DISPATCH DATE AND ESTIMATED DELIVERY TIME FOR YOUR RESPECTIVE COUNTRY VIA E-MAIL. YOU WILL BE NOTIFIED WITH YOUR SHIPMENT TRACKING INFORMATION ONCE WE SEND OUT YOUR PARCEL.