IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT, OUR RETURNS POLICY ALLOWS YOU TO RETURN ANY ITEMS (EXCLUDING SALE ITEMS) TO OLIVIA BALLARD WITHIN 14 DAYS FROM BEING DISPATCHED.
PLEASE EMAIL
FOR RETURN PAPERWORK. THE SHIPPING COST AND DUTIES WILL NEED TO BE PAID FOR BY YOU.
PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WILL NEED TO OBTAIN A PROOF OF POSTING IN THE FORM OF A TRACKING NUMBER, AS OLIVIA BALLARD IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED.
PLEASE SEND TO:
OLIVIA BALLARD
PANNIERSTRASSE 5
12047, BERLIN
GERMANY
REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT.
SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED. DISCOUNTS USING CODES DO NOT COUNT AS A SALE ITEM
EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT
